Answers to your most common questions, all in one place.
To place an order, browse our collections and click on the product you wish to purchase. Select any options (such as size or color) and click the "Add to Cart" button. Once you are ready, click the cart icon to review your items and proceed to checkout.
We understand that mistakes can happen. You can modify or cancel your order within 12 hours of placing it. Please contact our support team as soon as possible at support@heartistry.com with your order details.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Payment information is encrypted and handled by our third-party payment provider for your safety.
Once your order has shipped, you will receive an email with a tracking number. Use this number on our tracking page or the courier's website to track your shipment. If you have not received your tracking information within 5 days, please contact us.
We want you to love your Heartistry purchase. If you are not satisfied, you may return your item within 30 days of receipt, provided it is in its original condition. For further details, visit our Return Policy page.
Yes, we ship internationally! Shipping rates and times vary depending on the destination. During checkout, you will see the shipping options available for your location, along with their estimated delivery times.
Customs duties, taxes, and other charges may apply to international orders. Unfortunately, Heartistry is not responsible for these charges. We recommend contacting your local customs office for more information.
If you have received your tracking number but your package has not arrived within the estimated delivery time, please contact us at support@heartistry.com for further assistance. We will help you track down your package or advise on the next steps.
We apologize for any inconvenience this may cause. Please contact us within 7 days of receiving your item with photos of the damage. We will do our best to replace the item or issue a refund.
If you have any questions or concerns, please don't hesitate to contact us at support@heartistry.com. We aim to respond within 24 hours, Monday through Friday.
Yes, we offer gift wrapping for a small fee. You can select this option during the checkout process. Each gift will be beautifully wrapped and includes a personalized note.
We offer personalization on select items. Look for the "Personalize" button on the product page to see if your item can be customized. Personalized items require an additional 3-5 business days for processing.
We use high-quality materials such as sterling silver, 14K gold, stainless steel, and other hypoallergenic metals. We ensure our pieces are durable, beautiful, and safe for sensitive skin.
Yes, we value our loyal customers! You can join our rewards program by signing up for our newsletter. Earn points on every purchase and redeem them for discounts on future orders.